What you can send
A bug
Something that doesn't work as it should: a page that won't load, a price that looks wrong, a button that does nothing.
An idea
A feature you would use, or a change that would make finding and booking a hostel easier.
A security problem
Anything that could expose someone's data or let an account be misused. Tell us here first, not in public.
Feedback
Anything else about your experience: what felt slow, unclear or surprising.
What happens after you send it
- We read it Your report reaches the team the moment you send it. The form asks you to sign in with Google, so we can reply to you, and so nobody can send reports in your name.
- We check it We try to see the problem ourselves. If we need more detail, such as a screenshot, we email you.
- We fix it or plan it A confirmed bug goes on our list of fixes, and a good idea goes on the roadmap. Not every idea gets built, but every one is considered.
- We thank you, if you want When your report leads to a fix or a new feature, we can credit you by name, or by a name you choose. You decide in the form, and you can say no.
Before you send it
- Send one problem per report, so each one can be followed on its own.
- Say where it happened, the app or the website and which page, and what you expected instead.
- Steps that show the problem again help us more than anything else.
- Never include passwords, OTPs, card details or anyone else's personal information.
Your details stay private
We use your email only to reply to you, and it is never shown publicly. Public credit is your choice: your real name, a different name, or no credit at all. Credit is a thank-you, not a payment.
Common questions
Do I need a Hostelova account?
No. The form only asks you to sign in with a Google account, so we can reply to you and so nobody can send reports in your name.
Is this the place to get help with a booking?
No. For a problem with a booking, a payment or a refund, contact support, so we can look at your booking directly.
Will my name appear on Hostelova?
Only if you say yes in the form. You can choose your real name, a different name, or no public credit at all. Your email is never shown.
I found a security problem. What should I do?
Use the form and choose "A security problem". Please keep the details private until we have had a chance to fix it.
Do you pay for reports?
Not at the moment. When a report leads to a fix, we credit the person who sent it, if they agree.
Seen something we should fix?
It takes two minutes and helps every student after you.
Report an issue